Sprint 12

Planning activities in sprint 12

During sprint 12, we held several workshops. The first workshop was to map our known personas across a potential air quality alert service.

The personas were:

• Engaged
• Concerned
• Resigned
• Detached
• Messenger

We divided the alert service into several vertical sections or modes and listed the potential touchpoints for each one.

The sections were:

• Discovery - how a user might discover the service
• Sign up - how a user signs up to receive alerts
• Notification - what happens when a user receives an alert
• Review - understanding the context of an alert
• Unsubscribe - how a user can unsubscribe from the service